Check out our troubleshooting videos and help articles!
Common Customer Related FAQs And Workarounds
Hello. You are a highly valued customer and we would like to help with your buying experience in the event your unit is acting “funny.” Before making your eBay Return, we ask that you try a couple of troubleshooting steps with us to troubleshoot if this corrects your issue.
First dates are always awkward, just like first-time buying experiences. We aim to please here at ReviveIT and highly value you as a customer and friend! That being said; we want to make sure that you get that special VIP treatment with your purchase.
We know refurbished units may seem like a gamble on your end - and they are! So, even after all that hard work we did, trying to get your unit up and looking like new if you’re still having problems we made this page!
If it seems like a simple fix but you can’t quite figure it out; We ask that you try a couple of troubleshooting steps we have listed below to try and correct some of these common issues that may come up.
If that still doesn’t work…. Throw it in a lake. JUST KIDDING!!! Please give us a call so we can either get you out a working replacement or help you with the troubleshooting process.
Windows 10 Activation
Activation helps verify that your copy of Windows is genuine and hasn’t been used on more devices than the Microsoft Software License Terms allow.
Depending on how you got your copy of Windows 10, you'll need either a 25-character product key or a digital license to activate it. Without one of these, you won't be able to activate your device. The product key or digital license can't be substituted for one another. To find out which one your device uses, see What activation method do I use, a digital license or a product key? in the list below.
A digital license (called a digital entitlement in Windows 10, Version 1511) is a method of activation in Windows 10 that doesn't require you to enter a product key. If you upgraded to Windows 10 for free from an activated copy of Windows 7 or Windows 8.1, you should have a digital license instead of a product key.
A Windows product key is a 25-character code used to activate Windows. It looks like this:
PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
During installation, you'll be prompted to enter a product key. If you have a digital license, select the option to continue without entering a product key.
For help finding your product key, see Find your Windows product key.
Where To Find Your USB Wifi Dongle
If you ordered wifi on your machine, you will have a small USB dongle inserted into your computer that will give you access to wifi. If you are having trouble locating it, see the pictures below for reference.