Check out our troubleshooting videos and help articles!
Common Customer Related FAQs And Workarounds
Hello. You are a highly valued customer and we would like to help with your buying experience in the event your unit is acting “funny.” Before making your Return, we ask that you try a couple of troubleshooting steps with us to troubleshoot if this corrects your issue.
First dates are always awkward, just like first-time buying experiences. We aim to please here at Revive IT and highly value you as a customer and friend! That being said; we want to make sure that you get that special VIP treatment with your purchase.
We know refurbished units may seem like a gamble on your end - and they are! So, even after all that hard work we did, trying to get your unit up and looking like new if you’re still having problems we made this page!
If it seems like a simple fix but you can’t quite figure it out; We ask that you try a couple of troubleshooting steps we have listed below to try and correct some of these common issues that may come up.
If that still doesn’t work…. Throw it in a lake. JUST KIDDING!!! Please give us a call so we can either send out a working replacement to you, or help you with the troubleshooting process.
Tips & Tricks
How to activate your product key...
How to activate Windows 10...
Click here to learn more about activating your Windows comptuer!
Try turning it off completely and then back on...
The power button does not turn my computer on. What do I do?
We recommend these solutions:
Solution 1: If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet.
Solution 2: If it is plugged into an outlet, make sure it is a working outlet. To check your outlet, you can plug in another electrical device, such as a lamp.
Solution 3: If the computer is plugged into a surge protector, verify that it is turned on. You may have to reset the surge protector by turning it off and then back on. You can also plug a lamp or other device into the surge protector to verify that it’s working correctly.
Solution 4: If you are using a laptop, the battery may not be charged. Plug the AC adapter into the wall, then try to turn on the laptop. If it still doesn’t startup, you may need to wait a few minutes and try again.
My computer is slow or frozen...
9 times out of 10, the problem can be fixed by restarting your machine.
The splash screen is stuck on the manufacturer logo (Says only Dell, HP, Lenovo)...
The screen is black...
The sound isn’t working (no audio)...
The keyboard is not working (numbers in place of letters)...
Check settings. Sometimes the “FN” Key is the culprit for making the keyboard into a numbers only environment. Tap the “FN” key coupled with the “FN lock” Key (usually the “ESC” key to turn on/off Function Lock. “Num Lock” Key on other units will create a similar issue.
SATA Operation Changed in BIOS...
Most of our customers do not change these features in the BIOS, however, if you are more inclined and computer literate, you may find yourself changing this option. Always make sure it is set to AHCI in the BIOS.
Wifi not connecting, hard toggles...
What does your warranty cover?
Do you cover accidental damage?
How long does your warranty process take?
How long are your warranties good for?
From the purchase date; we provide a 1 year warranty for FREE on all of our desktops and laptops!
We also offer a 3 year warranty for just $40 more! That's cheaper than a dinner for 2 that you only experience for 1 night. This is for 3 YEARS! That’s 1,095 Nights! What a steal!
Is your warranty free?
Does a one legged duck swim in a circle? Yes... we provide an absolutely FREE 1 year hardware warranty on all of our desktops and laptops!
Do you have warranties for other products?
Unfortunately we only offer warranties for our desktop and laptop computers. However, If something we send is not working we will always try to get you a replacement as the first option. If that option is not available we will provide you with a free return label and take back any product within the first 30 days of purchase!
What do I have to do to get a Warranty Repair for my computer?
What needs to be done before sending the computer back.
(We know that this may seem kind of invasive but please keep in mind we are one of the biggest company that deals with assets and managing customer data, we probably take your privacy more serious than you)
How do I return my item?
How do I get an RMA number?
Do you offer returns on products?
We expect that you will absolutely love your purchase, if for any reason that’s not the case, we offer completely FREE returns and no hoops to jump through for the first 30 days.
We will provide you with return shipping already paid for and credit your account back 100%. Absolutely No restocking fees!
Where do I physically return my product?
The return labels we provide will be valid through any FedEX facility. Just take your package to the nearest FedEX location in your area; print out the label we provide, tape it to the box and hand it over to FedEx! It’s that easy!
How long does it take to get my refund?
Where is my return label located?
If you would like a return label sent to an alternative E-mail address please either write us an Email with correct address or give us a call at 602-688-5777
P.S. Sometimes our return labels get sent to your SPAM inbox, so be sure to check for sender “CS@ReviveIT.io” if you have already set up your RMA! =]
Windows 10 Activation
Activation helps verify that your copy of Windows is genuine and hasn’t been used on more devices than the Microsoft Software License Terms allow.
Depending on how you got your copy of Windows 10, you'll need either a 25-character product key or a digital license to activate it. Without one of these, you won't be able to activate your device. The product key or digital license can't be substituted for one another. To find out which one your device uses, see What activation method do I use, a digital license or a product key? in the list below.
A digital license (called a digital entitlement in Windows 10, Version 1511) is a method of activation in Windows 10 that doesn't require you to enter a product key. If you upgraded to Windows 10 for free from an activated copy of Windows 7 or Windows 8.1, you should have a digital license instead of a product key.
A Windows product key is a 25-character code used to activate Windows. It looks like this:
PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
During installation, you'll be prompted to enter a product key. If you have a digital license, select the option to continue without entering a product key.
For help finding your product key, see Find your Windows product key.
Where To Find Your USB Wifi Dongle
If you ordered wifi on your machine, you will have a small USB dongle inserted into your computer that will give you access to wifi. If you are having trouble locating it, see the pictures below for reference.