Check out our troubleshooting videos and help articles!
Windows 7 Activation
We strongly recommend activation, which helps verify that your copy of Windows is genuine. It also ensures that it hasn’t been used on more devices than the Microsoft Software License Terms allow.
A Windows product key is a 25-character code used to activate Windows 7 or Windows 8.1. It looks like this:
PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
You won't be able to activate your device without a product key.
Your product key should be in the confirmation email you received after buying Windows. It is included with the packaging that came with your PC, or on the Certificate of Authenticity (COA) attached to the back or bottom of your PC.
See Find your Windows product key for more info about Windows product keys and where to find them for the copy of Windows that’s on your PC.
Windows 10 Activation
Activation helps verify that your copy of Windows is genuine and hasn’t been used on more devices than the Microsoft Software License Terms allow.
Depending on how you got your copy of Windows 10, you'll need either a 25-character product key or a digital license to activate it. Without one of these, you won't be able to activate your device. The product key or digital license can't be substituted for one another. To find out which one your device uses, see What activation method do I use, a digital license or a product key? in the list below.
A digital license (called a digital entitlement in Windows 10, Version 1511) is a method of activation in Windows 10 that doesn't require you to enter a product key. If you upgraded to Windows 10 for free from an activated copy of Windows 7 or Windows 8.1, you should have a digital license instead of a product key.
A Windows product key is a 25-character code used to activate Windows. It looks like this:
PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
During installation, you'll be prompted to enter a product key. If you have a digital license, select the option to continue without entering a product key.
For help finding your product key, see Find your Windows product key.
Where To Find Your USB Wifi Dongle
If you ordered wifi on your machine, you will have a small USB dongle inserted into your computer that will give you access to wifi. If you are having trouble locating it, see the pictures below for reference.
Common Customer Related FAQs And Workarounds
Hello. You are a highly valued customer and we would like to help with your buying experience in the event your unit is acting “funny.” Before making your eBay Return, we ask that you try a couple of troubleshooting steps with us to troubleshoot if this corrects your issue.
First dates are always awkward, just like first-time buying experiences. We aim to please here at ReviveIT and highly value you as a customer and friend! That being said; we want to make sure that you get that special VIP treatment with your purchase.
We know refurbished units may seem like a gamble on your end - and they are! So, even after all that hard work we did, trying to get your unit up and looking like new if you’re still having problems we made this sheet!
If it seems like a simple fix but you can’t quite figure it out; We ask that you try a couple of troubleshooting steps we have listed below to try and correct some of these common issues that may come up.
If that still doesn’t work…. Throw it in a lake. JUST KIDDING!!! Please give us a call so we can either get you out a working replacement or help you with the troubleshooting process.
Quick Tips For General Issues...
Try turning it off completely and then back on.
90% of the time, this fixes most computer-related issues.
Here is what you should do to accomplish this:
Unplug your unit from the wall, hold the power button for 10 seconds.
Plug it back in. Turn on the unit again.
Let the unit come back on and try it out.
Always check the cables.
If you’re having trouble with a specific piece of computer hardware, such as your monitor, keyboard or even the AC Adapter/Power Cable - an easy first step is to check all related cables to make sure they’re properly connected.
For specific issue troubleshooting, take a look below…
The power button will not start the computer...
Solution 1: If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet.
Solution 2: If it is plugged into an outlet, make sure it is a working outlet. To check your outlet, you can plug in another electrical device, such as a lamp.
Solution 3: If the computer is plugged into a surge protector, verify that it is turned on. You may have to reset the surge protector by turning it off and then back on. You can also plug a lamp or other device into the surge protector to verify that it’s working correctly.
Solution 4: If you are using a laptop, the battery may not be charged. Plug the AC adapter into the wall, then try to turn on the laptop. If it still doesn’t startup, you may need to wait a few minutes and try again.
My computer is slow or frozen...
9 times out of 10, the problem can be fixed by restarting your machine. (See #1 for steps for completing the restart process).
The splash screen is stuck on the manufacturer logo (Says only Dell, HP, Lenovo)...
Turn off the computer.
2. Remove the RAM.
3. Give a quick cleaning to the gold connectors with lite alcohol and a Q-tip.
4. Reseat into DIMM Slot (install back into the slot, firmly.)
The screen is black...
(Please use the examples above about “power issues” to troubleshoot if it is a simple workaround.)
If it does turn on and you can see lights on the computer or hear the fan spinning:
For Desktop: After checking power cables
Check your monitor is powered on.
2. Make sure your video cable is plugged into not only the computer but the back of your monitor firmly.
3. If both answers are yes, you can try pulling out the RAM cleaning it and plugging it back in.
For Laptop: After checking power cables
Check the keyboard area for any power lights turning on.
2. Unplug AC Adapter from the unit, remove the battery, wait 10 seconds, plug battery back into the unit.
3. Try pulling out the RAM cleaning it and plugging it back in.
The sound isn’t working (no audio)...
Solution 1: Check the volume level. Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and that the volume is up.
Solution 2: Check the audio player controls. Many audio and video players will have their own separate audio controls. Make sure the sound is turned on and that the volume is turned up in the player.
Solution 3: Check the cables. Make sure external speakers are plugged in, turned on, and connected to the correct audio port or a USB port. If your computer has color-coded ports, the audio output port will usually be green.
Solution 4: Connect headphones to the computer to find out if you can hear sound through the headphones.
The keyboard is not working (numbers in place of letters)...
Check settings. Sometimes the “FN” Key is the culprit for making the keyboard into a numbers only environment. Tap the “FN” key coupled with the “FN lock” Key (usually the “ESC” key to turn on/off Function Lock. “Num Lock” Key on other units will create a similar issue.
SATA Operation Changed in BIOS...
Most of our customers do not change these features in the BIOS, however, if you are more inclined and computer literate, you may find yourself changing this option. Always make sure it is set to AHCI in the BIOS.
Wifi not connecting, hard toggles...
The wireless switch of your laptop is off.
Your laptop cannot find the SSID of the router but other wireless devices can see the SSID.
You need to turn on the laptop wireless switch.
Hard toggles are generally located on the side of the laptops. Some laptops will have the toggle located on the keyboards. Some have an icon in the shape of an antenna. Some are part of the FN keys.
Try turning the switch on and try connecting to the network again.